Warranty

Disclaimers and Limitation of Liability

Disclaimer of Warranties

This Limited Product Warranty is the only express warranty provided by PriWatt for its switchable glass products.

Except as expressly stated in this warranty and to the fullest extent permitted by applicable law, PriWatt disclaims all other warranties, representations, and conditions, whether express, implied, statutory, or otherwise. This includes, without limitation, any implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, durability, design compatibility, or suitability for a specific project, application, climate, or installation.

Where applicable law does not permit the exclusion or limitation of certain implied warranties, such warranties shall apply only to the minimum extent and duration required by law.

Limitation of Liability

To the fullest extent permitted by law, PriWatt shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages arising from the purchase, installation, use, performance, repair, replacement, or failure of any PriWatt product.

This limitation applies regardless of whether a claim arises from contract, warranty, negligence, strict liability, statute, tort, or any other legal theory.

Without limitation, PriWatt shall not be responsible for:

• Loss of profits or revenue.
• Business interruption or project delays.
• Loss of use or occupancy.
• Damage to surrounding materials or property.
• Water intrusion or resulting property damage.
• Costs associated with removal, reinstallation, glazing, electrical work, or finishing.
• Claims arising from work performed by third-party installers, contractors, dealers, distributors, electricians, architects, engineers, or consultants.
• Damage resulting from unauthorized modifications, repairs, or recommendations made by parties other than PriWatt.

Under no circumstances shall PriWatt’s total liability exceed the original purchase price paid for the specific product giving rise to the claim.

These limitations shall remain in effect even if a remedy provided under this warranty is determined to have failed its essential purpose.

No Unauthorized Modification of Warranty

No distributor, dealer, installer, contractor, sales representative, employee, or other third party is authorized to modify, extend, expand, or waive any provision of this Limited Product Warranty.

Any representation, promise, or warranty not expressly provided in writing by an authorized PriWatt representative shall be null and void and shall not create any additional warranty obligations on behalf of PriWatt.

Product Suitability

PriWatt does not determine whether a particular product is appropriate for a specific project, building design, application, environmental condition, code requirement, or performance objective.

The selection of the appropriate product, glazing configuration, framing system, sealants, electrical components, and installation methods remains the responsibility of the purchaser and the project professionals, including but not limited to the architect, engineer, glazing contractor, installer, electrical contractor, building owner, or other qualified parties involved in the project.

PriWatt makes no representation that its products will satisfy any particular certification program, energy standard, building code, or project-specific performance requirement unless expressly confirmed in writing.

PriWatt shall not be liable for damages or losses resulting from:

• Improper product selection.
• Incorrect measurements or specifications.
• Design or engineering errors.
• Building or structural deficiencies.
• Improper installation.
• Incompatible glazing systems or construction materials.
• Failure to comply with applicable building codes or regulations.
• Use of products outside their intended application.

The purchaser is solely responsible for verifying that the selected PriWatt product is suitable for the intended application and that all installation methods and project specifications comply with applicable laws, codes, and industry standards.

The limitations, exclusions, and disclaimers contained in this warranty shall remain enforceable to the fullest extent permitted by applicable law.

Warranty Claims and Procedures

Submitting a Warranty Claim

To request warranty service, the original purchaser must submit a claim to PriWatt as soon as a potential defect is discovered and always within the applicable warranty period.

Warranty claims should be submitted by email to warranty@priwatt.us (replace with your actual warranty email).

To help us evaluate your claim efficiently, please include the following information:

1. Purchaser’s full name, address, and telephone number.
2. Company name (if applicable).
3. Original quotation, sales order, or invoice number.
4. Proof of purchase.
5. Date of delivery.
6. Date of installation.
7. Name of the installer or installation company.
8. Project location.
9. Date the issue was first observed.
10. A detailed description of the reported defect.
11. High-resolution photographs showing the complete installation.
12. Close-up photographs clearly showing the reported issue.
13. Photos of all glass edges and electrical connection points.
14. Video demonstrating the product in operation, when applicable.

PriWatt may request additional documentation or technical information if necessary to properly evaluate the claim.

Conditions for Warranty Coverage

To remain eligible for warranty coverage, the following conditions must be satisfied:

• The product must have been registered within the required registration period.
• The original purchaser must retain proof of purchase, including the quotation, invoice, or sales order.
• Payment for the product must have been made in full.
• The product must have been transported, stored, installed, operated, and maintained in accordance with PriWatt’s published guidelines.
• The reported condition must be the result of a manufacturing defect covered under this warranty.
• Sufficient photographs, videos, and supporting documentation must be provided to allow PriWatt to evaluate the claim.

Failure to satisfy these requirements may result in denial of warranty coverage.

Inspection and Verification

PriWatt reserves the right to investigate any warranty claim before determining whether warranty coverage applies.

At its discretion, PriWatt may:

• Request additional photographs or videos.
• Request electrical measurements or diagnostic information.
• Conduct a remote technical evaluation.
• Arrange an on-site inspection.
• Require the return of the affected product or component for factory inspection and testing.

No repairs, alterations, removal, or replacement work should begin until PriWatt has completed its evaluation and authorized corrective action in writing.

Products that have been altered, repaired, discarded, or made unavailable for inspection before PriWatt has completed its investigation may not qualify for warranty coverage.

Replacement Products

If a warranty claim is approved, PriWatt will determine the appropriate remedy in accordance with this Limited Product Warranty.

Replacement products may vary slightly in appearance, color, glass characteristics, or component design due to manufacturing improvements, material availability, or normal production variations.

Replacement products do not establish a new warranty period. Warranty coverage continues only for the remaining portion of the original warranty term.

Shipping of Replacement Products

Unless otherwise agreed in writing, the purchaser is responsible for all shipping, freight, customs duties, taxes, import charges, and transportation costs associated with replacement products.

PriWatt is not responsible for labor costs, installation expenses, glazing, electrical work, removal, reinstallation, equipment rental, project delays, or any other costs incurred in connection with replacing or servicing a product.

Governing Warranty

This Limited Product Warranty represents the complete and exclusive warranty provided by PriWatt for its switchable glass products.

If any provision of this warranty is determined to be invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.

PriWatt reserves the right to update or revise this Limited Product Warranty at any time. Any revisions shall apply only to products purchased after the effective date of the revised warranty and shall not affect warranties previously issued.

Contact Information

For warranty questions, technical support, product registration, or to submit a warranty claim, please contact: warranty@priwatt.us

Built for Long-Term Performance

PriWatt™ Smart Film is engineered for exceptional reliability, optical clarity, and long-term performance. Every product is manufactured using premium materials and undergoes rigorous quality inspections before shipment to ensure consistent performance in demanding residential and commercial applications.

All PriWatt Smart Film products are backed by a 2-Year Limited Product Warranty. When properly installed, operated, and maintained in accordance with PriWatt’s guidelines, our smart films are designed to provide many years of dependable service well beyond the warranty period.

Warranty Registration

To activate warranty coverage, all PriWatt Smart Film products must be registered.

The completed Warranty Registration Form must be submitted within 30 calendar days of product delivery or within 72 hours following installation, whichever occurs first.

Registering your product allows PriWatt to verify ownership, maintain accurate product records, and provide faster warranty support should service become necessary.

Failure to register the product within the required timeframe may result in denial of warranty coverage.

To qualify for warranty service, the following conditions must be satisfied:

• The product has been registered within the required registration period.
• The original purchaser retains proof of purchase, including the quotation, sales order, or invoice.
• Payment has been made in full.
• Sufficient photographs and video evidence are provided to document the reported defect.
• The product has been transported, stored, installed, operated, and maintained in accordance with PriWatt’s published guidelines.

Failure to satisfy these requirements may result in denial of warranty coverage.

Delivery Inspection

All smart film products should be carefully inspected immediately upon delivery and before installation.

Visible shipping damage, shortages, or storage-related damage must be reported to PriWatt within 24 hours of delivery and supported by photographs whenever possible.

Damage resulting from transportation, handling, unloading, or improper storage is not considered a manufacturing defect and is not covered under this warranty.

Storage and Handling

For best results, PriWatt recommends installing Smart Film as soon as reasonably possible after delivery.

If installation must be delayed, the film should be removed from its shipping packaging and stored flat on a clean glass or smooth wooden surface in a clean, dry, temperature-controlled environment. Improper storage may affect the protective hard coating and overall product performance.

Where applicable, Smart Film should not remain continuously energized beyond the operating limits specified in the applicable product documentation.

Warranty Coverage

PriWatt warrants to the original purchaser that its Smart Film products will be free from manufacturing defects in materials and workmanship that materially affect normal product performance during the applicable warranty period.

Covered manufacturing defects include:

• Failure of the smart film to switch properly between its transparent and privacy states.
• Manufacturing defects affecting optical performance.
• Failure of factory-installed electrical connections.
• Failure of PriWatt-supplied transformers or power supplies when operated in accordance with PriWatt specifications.

If PriWatt determines that a covered manufacturing defect exists during the warranty period, PriWatt may, at its sole discretion:

• Repair the defective product;
• Replace the defective product with the same or a functionally equivalent product; or
• Refund the original purchase price of the affected product.

Repairs or replacements do not restart or extend the original warranty period.

Warranty Exclusions

This Limited Product Warranty applies only to verified manufacturing defects and does not cover damage resulting from improper handling, installation, operation, maintenance, or circumstances beyond PriWatt’s reasonable control.

1. Improper Use, Handling, or Maintenance

• Improper, negligent, or abusive use.
• Failure to follow PriWatt operating or maintenance instructions.
• Water intrusion, condensation, excessive humidity, mold, mildew, corrosion, or fungal growth.
• Use of unapproved sealants, adhesives, silicones, or cleaning products.
• Damage resulting from improper cleaning or maintenance procedures.

2. Shipping, Storage, and Physical Damage

• Damage occurring during transportation, shipping, unloading, handling, or storage.
• Scratches, tears, creases, dents, kinks, punctures, or other physical damage.
• Damage caused during installation or by third-party handling.
• Damage resulting from removal of the protective liner or improper handling.

3. Installation-Related Exclusions

• Installation that does not comply with PriWatt installation instructions.
• Improper sealing of the Smart Film.
• Failure to use approved installation materials or methods.
• Installation performed contrary to applicable electrical or building requirements.

4. Unauthorized Modifications

• Cutting, trimming, or altering the product after delivery except where expressly permitted by PriWatt.
• Unauthorized repairs or modifications.
• Application of aftermarket coatings, films, adhesives, or unapproved materials.

5. Electrical Failures

• Electrical surges or power fluctuations.
• Improper voltage or power supply.
• Faulty wiring or electrical connections.
• Use of electrical components not approved by PriWatt.

6. Environmental Conditions

• Floods, hurricanes, storms, earthquakes, fire, lightning, or other force majeure events.
• Vandalism or intentional damage.
• Exposure to corrosive chemicals or environmental contaminants.
• Damage caused by third parties.

7. Transfer of Ownership

This Limited Product Warranty applies exclusively to the original purchaser and is not transferable to subsequent owners or users unless otherwise approved by PriWatt in writing.

Warranty Claims

All warranty claims must be submitted to warranty@priwatt.us and include proof of purchase, installation details, photographs, videos, and a description of the reported defect.

PriWatt reserves the right to inspect, test, or request the return of any product before determining warranty eligibility.

Products that have been altered, damaged, or discarded before inspection may not qualify for warranty coverage.

Cancellation Policy

All PriWatt Smart Film products are manufactured to order according to customer-approved specifications.

Because each order is custom produced, confirmed orders cannot be cancelled, modified, or refunded once production has commenced, except where required by applicable law.

Shipping of Replacement Products

Unless otherwise agreed in writing, the purchaser is responsible for shipping and transportation costs associated with replacement products. Labor, installation, removal, reinstallation, and other related project costs are not covered under this Limited Product Warranty.

Recommended Annual Inspection

To help ensure long-term performance, PriWatt™ recommends inspecting your Smart Glass or Smart Film installation at least once each year.

During the inspection, verify that:

• All electrical wiring and connections remain secure and are operating properly.
• Transformers, controllers, and power supplies are functioning correctly.
• Framing systems, glazing components, and surrounding materials show no signs of damage, movement, or deterioration.
• Perimeter seals remain intact and continue to protect the product from moisture intrusion.

The surrounding installation area should also be inspected to confirm that walls, ceilings, floors, and adjacent structural components remain in good condition. Excessive heat, humidity, water intrusion, or structural movement can adversely affect the performance and lifespan of switchable glass and smart film and should be corrected promptly.

Where silicone sealant has been applied to protect exposed edges from moisture, inspect the sealant periodically to ensure it remains continuous and intact. Any damaged or deteriorated sealant should be repaired or replaced as necessary to maintain proper moisture protection.

Routine inspections and preventative maintenance will help maximize product life, preserve switching performance, and ensure reliable operation for years to come.